Check most frequently asked questions here, if you still need help then please contact our happiness support -goodhusbandpatisserie@gmail.com
• OUTLETS
Q: How many outlets do you have?
We currently have 3 branches
- First outlet is in Kulai, Johor
- Second outlet is in Eco Galleria @ Eco Botanic JB
- Third outlet is in Mount Austin, Johor Bahru
Q: Is there dine-in area in your shop?
Our Patisserie in Kulai is take-away only, but both the Eco Galleria and Mount Austin branches offer a café-style experience with dine-in options available.
Q: What’s your operating hours like?
Kulai Outlet:
Open Daily
11.00am-7.30pm
Eco Galleria Outlet:
Open Daily
12pm-9pm
Mount Austin Outlet:
Open Daily
12.30pm-9.30pm
• ORDERING
Q: How do I order?
You can place order via our website or walk in directly to our outlets and look for our staffs for assistance.
Q: How many days in advance do I need to place an order?
We recommend 3 days in advance for all cake orders. For any orders less than 3 days, please click on the WhatsApp button on the bottom right of our website page to get in touch with us to let you know which cakes are available.
Q: Do I need to make full payment or just a deposit will do when I order?
If you are making your order online from our website, full payment is required for the system to process your order. If you made your order in store or WhatsApp, you can choose to give a 50% deposit first, though, we highly encourage you to pay the full amount to make the collection of your order more efficient and convenient. For delivery, full payment has to be made as well.
Q: If I discover that there are additional products I'd like to purchase after already placing an order, can I merge the new items with my previous order? How does this affect the delivery fees?
While we strive to provide the best shopping experience possible, unfortunately, we may not always be able to merge new items with a previous order once it has been placed. Each order is typically processed independently to ensure accuracy and efficient shipping.
Regarding delivery fees, in cases where orders cannot be combined, additional items might necessitate a separate shipment, which could result in additional delivery charges. We understand that this might be less than ideal, and we apologize for any inconvenience. To get a better understanding of how this would specifically apply to your situation and to explore possible solutions, we recommend contacting our customer support team. They'll be able to provide you with the most accurate and up-to-date information on order management and associated delivery fees. We appreciate your understanding and thank you for considering us for your shopping needs.
• DELIVERY
Q: How are the delivery charges?
Our delivery charges are based on the distance from our respective shops to the delivery address.
Please refer to this delivery charges rates:
0-5km: RM9.00
5-15km: +RM1.00/km
15km-50km: +RM1.50/km
Q: Is the delivery done using the company's refrigerated lorry?
We use a third-party delivery platform for all our deliveries for now.
Q: Do you accept same day deliveries?
Yes, we do. However, you would have to contact the respective outlets through Whatsapp and confirm your order latest by 5pm(Kulai Outlet), 7pm(Eco Galleria Outlet) and 7pm(Mount Austin Outlet) for us to arrange delivery for you.
Q: Can you deliver to KL?
Unfortunately, we only deliver within a 50KM Radius from our shop.
If you would like to bring our cakes to somewhere further than 50km on your own, we would encourage you to get our cooler bag which comes with 4 complimentary ice packs to help the cake last longer outside. Please keep the cake immediately in the refrigerator for at least 2 hours before consuming after a long distance journey.
Q: Can you deliver to SG?
Unfortunately, we do not deliver overseas.
Q: What if the cake delivered is damaged?
Always check your cake in front of the delivery driver after receiving. If there is any damage, please take a photo of evidence first and let the driver send it back to whichever outlet you have ordered it from. Notify our staffs of this matter and we would try our best to send you a new one over as soon as possible.
Q: Can I select specific timings for my delivery?
Yes, you may do so. We have provided a range of delivery timings for you to choose while purchasing through our website.
Q: What if no one is home to receive the cake?
Please ensure that there is someone home at the specific time range you have selected for delivery. Our cakes are fragile and need to be kept chilled. We would not be able to be responsible if no one is around to receive the delivered cake.
Q: Do you deliver to condos/shopping malls/office buildings?
Yes, but only to the main entrance/before the parking entry. You would have to arrange for someone to come out to collect.
Q: Multiple delivery locations?
One delivery location per order. If you would like to deliver to multiple locations, please make a new order for each location. If you would like to deliver to more than 5 locations, please reach us via whatsapp or email.
• PICKUP
Q: Can I pick up earlier than my stated pick up timing?
You can pick up your cake anytime within our opening hours.
Q: What do I need to bring for pick up?
Please present your order invoice number for reference.
Q: Can I arrange a third-party delivery person to deliver my order?
Yes, you may. However, we would not be responsible should there be any damage to the order. Please also ensure that you choose air-conditioned car and not motorcycle for delivery.
Q: Can I change my order from pick up to delivery?
Any changes made regarding delivery will have to reach us at least 24 hours before the date of delivery. We will be able to change it for you only if you have received an approval from us before the date of delivery. Otherwise, you would have to stick to picking up at our stores or arrange for a third-party delivery person on your own.
Q: I cannot make it on my stated collection day, can I collect my cake the next day instead?
We can help you store your cake in our shop until the next day. However, we will not be responsible for the freshness of the cake after that.
• PRODUCT
Q: Can I request for less sugar in my cake?
Unfortunately, we are not able to cater to this request as all of our cakes are made in batches and reducing sugar would sometimes affect the texture and stability in our bakes. But rest assured that we always make our cakes with the intention of making it not-so-sweet.
Q: How long can the cakes last outside?
We recommend not more than half an hour outside hot weather conditions. They could last slightly longer than 1 hour if it is placed inside an air-conditioned vehicle.
Q: The cakes are tilted or damaged after a car ride.
The cake boxes should always be placed on a flat surface (e.g. the car seats or floor) during transportation and not hanging on a seat hook to prevent such incident from happening.
Q: Is your cake halal?
We are not halal certified however we are muslim-friendly as we are a no pork, no lard and no alcohol patisserie. We use halal gelatine in our cakes as well.
Q: How long can your cake last from the day of purchase?
It is best to consume them on the day of purchase for optimal freshness and texture. Otherwise, most of our cakes can last at least 3 days in the chiller (0-5 degree celsius).
Q: I'm allergic to nuts and dairy. Do you have any cakes catered to special dietary?
We listed out all of the allergens every cake has in our products page. Please check carefully if they contain the allergen that you cannot take before making your purchase.
Q: Do you offer large and small candles?
Yes, We have large and small candles available and will be allocated according to the number of candles you provide us in your order. For example: if the number of candles is 56, you will get 5 large candles and 6 small candles.
*There will be 1 gold candle complimentary for every cake order but if you want more than 1 then will only be normal candles.
• PAYMENT
Q: What kind of payment do you accept in your shop?
We accept cash, cards and e-payments such as touch n go and QRpay. We do not accept online banking.
• REFUND/CANCELLATION
Q: Can I change/cancel my order after I made payment online?
Changes and cancellation are possible as long as they are made 3 days in advance of the collection date. Please reach us through email or WhatsApp.
Q: How are refunds made?
Upon receiving a refund request from our valued customers, we will conduct a thorough review and promptly proceed with the request. Please note that it may take approximately 7 to 14 days for the refund to be credited back to the customer's bank account.
• STORAGE
Q: Do I need to store your cakes in the freezer?
No, keep them chilled in the refrigerator at around 5 degrees celsius will do.
• MISCELLANEOUS
Q: Do you provide fancy candles?
We provide 1 gold coloured candle for every cake purchased. If you would like more than 1, we will provide normal candles.
