Refund
a. If you decide to cancel your order at least 3 days before the scheduled pick-up/delivery, you will be eligible for a refund.
b. If you receive a product that is damaged during delivery, please contact us immediately. We may request photos as proof of the issue. We will either offer a replacement or issue a full refund, depending on your preference.
Returns
Most of our goods are perishable goods which are exempt from being returned. There are certain situations where only refunds are granted (if applicable)
The item which is damaged during delivery due to mishandling;
The product is not the same as your order.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
We will not accept responsibilities for late or non-deliveries under the following circumstances:
- The recipient is not present at the address given at the time the delivery was requested to take place.
- The address given was incorrect or insufficient.
- No such person at the given address.
- No valid contact number was given to us to make reasonable attempts to contact the recipient in order to execute the order successfully.
- In the event of any non-delivery, no requests for refund will be entertained due to the perishable nature of our products.
- Refusal of any item by the recipient will still be considered as delivered and no refund will be made.
- In rare cases of delayed delivery due to circumstances beyond our control, we will not be held liable for any claims.
Feedbacks and Complaints
Kindly contact us through email at hello@goodhusbandpatisserie.com with feedback and complaints.
